Get in Touch with Shell!
We’re here to help with any questions, feedback, or special requests you have about our Shells. Whether you want to know more about our products, need assistance with an order, or just want to say Shello, drop us a message below! Our team at Shell will get back to you as soon as possible.
Thank you for choosing Shell — your phone's sense of style!
We’ve Got Your Back
At Shell, we believe your experience should feel as good as your case looks. If something’s not right, we’ll make it right — no stress, no hoops to jump through.
We want every Shell to arrive looking perfect and ready for your adventures. If your case shows up damaged or with a manufacturing flaw, we’ve got you covered — you can choose a free replacement or a full refund.
Just let us know within 30 days of delivery by filling out the “Contact” form above, and include a clear photo of the problem and we will get back to you to help file your return! No need to send the damaged product back — we trust you, and we want to make things right fast.
Because each Shell is made to order just for you, we unfortunately can’t accept returns or exchanges if you order the wrong size, color, or simply change your mind.
Most orders ship within 2–7 business days after you hit “order.” Timing can vary a little depending on the season, product availability, and order size — but trust us, it’s worth the wait. We’ll always keep you updated so you know exactly when your Shell is on its way.
For customers in the USA, shipping usually takes about 2–5 business days after your case heads out for standard shipping and 4-8 business days for economy!
Right now, we only ship within the US — but don’t worry, we’re working on bringing Shells to the rest of the world soon. Stay tuned, because global style is on the horizon.
Every Shell design starts with a vision — colors, patterns, and messages that reflect confidence, creativity, and self-expression. We create each design in-house, pouring intention into every detail so it feels like you.
To bring these designs to life, we partner with trusted production experts, including Spoke Custom Products. This allows us to make each case to order, reducing waste and ensuring fresh, high-quality results every time.
Our Shells are proudly manufactured in the USA and distributed from Norcross Georgia, and each one is printed with care just for you.
It’s a collaboration between our creativity and their craftsmanship — so you get a case that’s not only stylish and protective but also made with purpose.
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